Privacy
Your details, treated with care.
Draft privacy notice — to be reviewed and completed before launch.
What we collect
When you send an enquiry, we collect the details you choose to share: your name, email, telephone number, property location, property type, number of units, service of interest and message.
Why we use your details
We use your information to reply to your enquiry and discuss the services you request. We do not sell your personal information or use your enquiry to send unrelated marketing.
Service providers
Enquiries are processed through our website form provider and email services. The providers, processing locations and any international transfer safeguards must be confirmed before launch. No AI assistant is currently enabled on this website.
Analytics and cookies
No analytics or advertising integrations have been added to this website. If cookieless analytics are enabled, this notice will be updated to explain what is collected.
How long we keep information
We keep enquiry information only as long as needed to respond and meet applicable obligations. The company’s retention period and deletion process must be confirmed before launch.
Your rights
You may request access to, correction of or deletion of your information, and may have rights to restrict or object to processing. Use the Contact page to raise a privacy request. You can complain to the Information Commissioner’s Office at ico.org.uk.
Contact and controller details
The company’s registered name, number, contact email and postal address will be added after confirmation.

Rooted in hospitality. Growing slowly, carefully and for the long term.
Talk to us
Urban Universe London
4th Floor, Silverstream House
45 Fitzroy Street
Fitzrovia
London
W1T 6EB, GB
Personal care. A direct conversation.
© 2026 Urban Universe London. A family-run London company.
Company no. [number] · Registered in England and Wales