Services
Management with a hotelier’s standards.
Every property is different, so our services are too. Some owners want to hand over everything. Others need a particular skill, a better system or a partner to set things up properly. Whichever suits you, the priorities stay the same.
01 · Full Property Management
Full Property Management
We take responsibility for the whole operation. You keep ownership, visibility and a direct line to us; we look after everything else, day and night.
Ideal for: Owners of apartments, townhouses and small buildings who want a trusted operator.
Property setup, styling and photography
Channel management and distribution
Pricing and revenue strategy
Reservations and guest vetting
Guest communication, before, during and after each stay
Housekeeping, laundry and amenities
Maintenance and preventive inspections
Corporate accommodation enquiries
Clear, regular owner reporting
02 · Bespoke Services & Setup
Bespoke Services & Setup
Bespoke services can be booked one at a time or combined into a package. Typical engagements range from launching a new property to raising housekeeping standards across an existing building.
Ideal for: Owners who host themselves, developers launching new stock and hospitality operators.
Housekeeping and laundry
Maintenance and preventive care
Property setup and styling
Guest communication
Direct booking websites
Social media and photography direction
Technology systems and automation
03 · Property Leasing
Property Leasing
Leasing is assessed case by case. We look at the property, its location, condition and potential, and agree terms individually. We do not offer standard terms or guaranteed figures; every arrangement is discussed openly and documented clearly.
Ideal for: Owners who prefer a single, long-term commercial arrangement.
Individual assessment of each property
Commercial terms agreed case by case
Clear written agreements
Ongoing care of the property’s condition
What we never compromise on.
01
The condition of your property
Preventive maintenance, regular inspections and careful housekeeping, so small issues never become expensive ones.
02
The guest experience
Fast, warm communication and spotless presentation. Good reviews are earned in the details.
03
Owner communication
You always know what is happening, and you always have a person to call.
04
Responsible management
Careful guest vetting, house rules that respect neighbours, and compliance taken seriously.
We do not publish fixed fees or projected returns. Every property is different, so we discuss commercial terms individually after an assessment.
From first conversation to ongoing care.
01
Initial conversation
We listen first: your property, your plans and what you want from it. No obligation, no hard sell.
02
Property assessment
We visit, look at the building with a hotelier’s eye and recommend the approach that genuinely suits it: full management, selected services or leasing.
03
Setup
Styling, photography, listings, systems, housekeeping standards and maintenance checks, so the property is ready before the first guest arrives.
04
Ongoing management
Day-to-day operations, guest care and preventive maintenance, with clear, regular reporting and a person you can always call.
Let’s talk about your property.
A single townhouse, a portfolio of apartments or an entire building: we would love to hear about it. The first conversation is simply that, a conversation.
Rooted in hospitality. Growing slowly, carefully and for the long term.
Talk to us
Urban Universe London
4th Floor, Silverstream House
45 Fitzroy Street
Fitzrovia
London
W1T 6EB, GB
Personal care. A direct conversation.
© 2026 Urban Universe London. A family-run London company.
Company no. [number] · Registered in England and Wales